Customer Service

Your account has not been activated. To activate your account, please see the email sent to the email address you provided when creating your account. This email contains a link that you must click to activate your account. You will only be able to access the iA Pension site after having activated your account.
If you have not received this email and your account was created more than 24 hours ago, please contact our Customer Service at

Your account is temporarily inactive. To reactivate your account, please contact our Customer Service at

Your access has been blocked. Please contact the Customer Service to reactivate your account.

You’ve reached the maximum allowable number of attempts to log on. If you’ve forgotten your password, you can recover it online. If you need help creating your account, contact the Customer service at